Lanae Got Cakes: Policies & Guidelines

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                Order Deadlines

   • A minimum of two weeks’ notice is required for all cake orders.

• Orders placed with less than two weeks’ notice are subject to rush fees:

• $65 for one week’s notice.

• $100 for six days or less.

• Rush orders must be paid in full at the time of booking.

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Design & Date Changes

• No changes to dates or cake designs can be made after the deposit and consultation.

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Payment Policies

• $100 order minimum.

• Orders under $150 must be paid in full (no deposit).

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Pick-Up Details

• Pick-up times are Saturday-Sunday, 9:30 AM to 11:00AM.

• A 15-minute courtesy notice is allowed for lateness, followed by a 15-minute grace period.

• If this time frame is exceeded, the order will be forfeited.

• If you cannot pick up your order, someone you trust must handle pick-up on time and transport the cake properly.

• Late pick-up fees: $30 for every 15 minutes past the agreed time. No exceptions.

• The name and contact information of the person picking up must be provided in advance.

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Delivery

• Delivery is available for an additional fee based on location and travel time.

• Delivery must be requested at the time of the initial order.

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Refunds & Liabilities

• All deposits are non-refundable.

• Dates and payments are non-transferable.

• No refunds will be provided.

• Lanae Got Cakes is not liable for any damages to cakes or treats after pick-up.